SUPPORT SERVICES

Technical Support Spare Parts Servicing Training Warehouse Planning

Our team is committed to providing excellent support and customer service. We provide the highest standards of training to our service personnel and have a wide network of factory trained response technicians.

Our customers tell us the combination of quality construction, warranty reassurance and support options add up to a hard working forklift for hard working warehouse spaces. Maintenance contracts are also available for the ultimate in reduced downtime and assured results. These services, and more, are available from your nearest Aisle Master representative while your journey to a smarter, safer warehouse is supported by Aisle Master HQ’s free warehouse planning service.

MAINTENANCE CONTRACTS

5-year or 5,000 hours parts warranty as standard

It’s not just our products that we customise: we offer a range of maintenance contracts to ensure we match your needs and provide the support you need when you need it. All Aisle Master product is uniquely factory backed by a 5-year or 5,000 hours parts warranty as standard, giving you total peace of mind across the life of your truck and ensuring the lowest total cost of ownership.

To find out more about our maintenance contracts please contact your representative.

REPLACEMENT PARTS

All parts are available in your local market.

Aisle-Master has major parts distribution warehouses strategically located to best serve our customers. The Irish centre is a highly efficient operation ensuring delivery anywhere in Europe within 24 hours if required. Parts can also be delivered overnight directly to our engineers’ vehicles to ensure prompt repair and minimal downtime. The same applies to our USA warehouse in Greensboro, NC which supplies North America with spares from our extensive parts stockholding

AfterCare & Warranty Aisle Master

USA Parts

Our USA warehouse in Greensboro, NC which supplies North America with spares from our extensive parts stockholding.

Production Parts

However thanks to the flexible nature of parts used in our products, common replacement parts can be widely sourced from local suppliers. In many cases this means that you do not have to wait for parts to be delivered from a central warehouse, enabling a local technician to fix the problem immediately.

Technical Support

All Aisle Master’s engineers and those of our global partners have been factory trained and certified to a high standard and will be on call out stand-by to efficiently repair your truck. Each engineer is a proven problem-solver with a personal commitment to keeping downtime to a minimum

TRAINING

Our engineers are factory trained and on call out stand-by if required.

However thanks to the flexible nature of parts used in our products, common replacement parts can be widely sourced from local suppliers. In many cases this means that you do not have to wait for parts to be delivered from a central warehouse, enabling a local technician to fix the problem immediately.

AfterCare & Warranty Aisle Master
When I first started investigating possible forklifts I initially thought of VNA man-up or reach trucks, but Greg Vooght of Westexe, our materials handling consultant, recommended the Aisle Master as he calculated that it could increase capacity by a third. I trust his advice and after visiting two local Aisle Master users I was immediately won over by its performance and versatility.
Tim Wigley
A further benefit is the design and finish of the Aisle Master – it not only performs well but it really looks good. As a supplier of high end products – we now have British Retail Consortium accreditation - a professional image is important, and this applies to our equipment too.
Tom Little
As pretty much every load is different in size, this saves the drivers having to repeatedly get in and out of the cab, saving time and effort. In the really busy months, particularly in the summer it’s a great advantage and keeps us running smoothly when we have a lot of orders to process and get out to customers.
Mr. Seigwasser
Having visited the Combilift Plant in February 2020 to review the ongoing design work on the Order Picker, I can confidently say that Combilift’s innovative passionate team produce machines to the highest quality. They have been committed to deliver a solution tailored to our Order Picking requirements, which will be an integral part of our expanding operations
Rewi Te Whatu